Council approves consolidation of two Municipal Service Centres
“Service centre employees are to be commended for their professionalism and for setting an exceptional customer service standard – we hope to expand on that culture and skill set to all public entry points” explains Kawartha Lakes CAO Ron Taylor.
Staff will also bring forward a Core Service Review report on the Lindsay Service Centre/Call Centre by the end of this year.
“Today’s decision helps lessen the budget pressure with minimal impact on service levels. There is library staff in place in Bethany and Kirkfield locations to help with core services such as permits and information, and they will continue as the personal presence for the municipality” comments Mayor Letham.
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