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Kawartha Lakes enhances Service Centre phone system

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January 25, 2016 - The City has taken a major step in making telephone communications with Municipal Service Centres more streamlined and efficient.

All Municipal Service Centres in Kawartha Lakes are now connected through the 705-324-9411 number. Previously, each Service Centre had separate phone lines in each of the five offices. 

“Our residents, businesses and the general public will benefit by being able to access all Service Centre’s with a single telephone number rather than several,” said Lee Anna Thornbury, Manager of Customer Services. “If residents call any Service Centre, they can now automatically be transferred to another staff person or division without having to hang up and dial another City phone number.”

To contact a specific Service Centre directly, the general numbers are as follows:

Lindsay                      705-324-9411

Bobcaygeon             705-324-9411  Ext.  3580

Omemee                    705-324-9411  Ext.  3520

Bethany                     705-324-9411  Ext.  3540               Library Ext.  3544

Coboconk                  705-324-9411  Ext.  3515               Library Ext.  3504

Kirkfield                     705-324-9411  Ext.  3560               Library Ext.  3564

When callers dial the main City number, followed by the appropriate extension, they will be greeted by a Customer Services representative Monday to Friday 8:30 a.m. to 4:30 p.m. Library hours are different and are recorded on the library extensions.

Callers who use the former Service Centre numbers, although inactive, will hear a voice message informing of the new extensions. 

“We want to make the transition to the new number as seamless as possible for our residents,” said Ms. Thornbury. “Accordingly, clear messaging is available on the former Service Centre numbers. The former numbers will eventually be phased out as we continue to monitor the usage.”

This new process will allow for better connectivity throughout the Municipality for both residents and staff. Continued improvements are in-line with the customer services goal to continue to meet and exceed customer’s expectations.

Callers are reminded that for after-hours municipal emergencies, including weekends and statutory holidays, the Municipal after-hours emergency number is 1-877-885-7337.

For more information, please contact:

Lee Anna Thornbury

Manager of Customer Services

City of Kawartha Lakes

705-324-9411 Ext 1201

lthornbury@city.kawarthalakes.on.ca

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