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Kawartha Lakes reminds residents of new Service Centre phone numbers

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July 8, 2016 - At the beginning of this year, the City streamlined its Municipal Service Centre telephone communications. All Municipal Service Centres in Kawartha Lakes became connected through the 705-324-9411 number. Previously, each Service Centre had separate phone lines in each of the five offices.

“We recognize that at this time of year we have an influx of seasonal residents, so we wanted to remind everyone of the new phone numbers to reach Service Centres,” comments Lee Anna Thornbury, Manager of Customer Service.

To contact a specific Service Centre directly, the general numbers are as follows:

Lindsay                      705-324-9411

Bobcaygeon             705-324-9411  Ext.  3580

Omemee                    705-324-9411  Ext.  3520

Bethany                     705-324-9411  Ext.  3540               Library Ext.  3544

Coboconk                  705-324-9411  Ext.  3515               Library Ext.  3504

Kirkfield                     705-324-9411  Ext.  3560               Library Ext.  3564

When callers dial the main City number, followed by the appropriate extension, they will be greeted by a Customer Services representative Monday to Friday 8:30 am to 4:30 pm. Library hours are different and are recorded on the library extensions.

Callers who use the former Service Centre numbers, although inactive, will hear a voice message informing of the new extensions. 

Callers are reminded that for after-hours municipal emergencies, including weekends and statutory holidays, the Municipal after-hours emergency number is 1-877-885-7337.

This new process has resulted in better connectivity throughout the Municipality for both residents and staff. Continued improvements are in-line with the customer services goal to continue to meet and exceed customer’s expectations.

Residents are encouraged to complete a Customer Service Survey on the City’s website, or at this link http://www.city.kawarthalakes.on.ca/residents/service-centres.  Hard copies are available at any Municipal Service Centre.

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For more information, please contact:

Lee Anna Thornbury

Manager of Customer Services

City of Kawartha Lakes

705-324-9411 Extension 1201

lthornbury@city.kawarthalakes.on.ca

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