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Contact Us
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filed under:
contact
If you want to get in touch with us, you can find out how on this page. By mail, you can write to us at: City of Kawartha Lakes HOURS OF OPERATION: Municipal Hours of Operation are Monday through Friday from 8:30 a.m. to 4:30 p.m. If you want to call, you can phone the City's Call Centre at (705) 324-9411. If you are in an area where this number would incur charges, call us toll-free at 1-888-822-2225. Customer Services staff would be pleased to assist you! GENERAL ENQUIRIES: (NON-EMERGENCY only) ISSUES/CONCERNS/REQUESTS FOR SERVICE: Please ensure that you provide specific and detailed information about your issue/concern/request including the geographic location of the problem. Should we need to contact you to collect more information please ensure that we have your name and contact information, including a telephone number. Your concern/request will be recorded into the City's IssueTraQ system. (IssueTraQ is the name of the City’s electronic Customer Relationship Management tracking software); every issue is electronically recorded, assigned an issue number and forwarded to the applicable department staff responsible for providing the service or responding to your concern. We will acknowledge receipt of your email and let you know the Issue number that has been assigned to it. MUNICIPAL EMERGENCIES: DO NOT USE EMAIL - Emergencies must be reported through making LIVE contact with City staff. DAYTIME Municipal Emergencies - LIVE contact reached by calling the Municipal Call Centre at (705) 324-9411 Monday through Friday 8:30 a.m. to 4:30 p.m. AFTER-HOURS Municipal Emergencies, including weekends and statutory holidays - LIVE contact reached by calling our after-hours service provider at 1-877-885-7337 Document Actions |