The City would like to hear about your customer service experience
The purpose of the survey is for residents and visitors to provide input on the three main communication channels - in person, telephone and the internet.
"Through the survey, we will review customer opinions to measure customer satisfaction and provide standards for improvement. The survey has been designed to focus on key drivers of customer satisfaction - timeliness and acknowledgement, knowledge, fairness, courtesy and outcome," commented Lee Anna Thornbury, Manager of Customer Service.
The survey is available online at www.city.kawarthalakes.on.ca, in hard copy at all Municipal Service Centres, Libraries and City Hall. The survey will be open until March 31, 2017.
Survey responses will be reviewed to assist in developing the Corporate Customer Service Standards which will be presented to Council in June 2017.
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For further information, please contact:
Manager of Communications, Advertising and Marketing