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The City would like to hear about your customer service experience

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February 23, 2017 - One of Council's top ten priorities is to establish a Corporate Customer Service Standard for the municipality. As a result, the City has created a survey for the public's feedback on their customer service experience with any department, division or contact within the City.

The purpose of the survey is for residents and visitors to provide input on the three main communication channels - in person, telephone and the internet.

"Through the survey, we will review customer opinions to measure customer satisfaction and provide standards for improvement. The survey has been designed to focus on key drivers of customer satisfaction - timeliness and acknowledgement, knowledge, fairness, courtesy and outcome," commented Lee Anna Thornbury, Manager of Customer Service.

The survey is available online at www.city.kawarthalakes.on.ca, in hard copy at all Municipal Service Centres, Libraries and City Hall. The survey will be open until March 31, 2017.

Survey responses will be reviewed to assist in developing the Corporate Customer Service Standards which will be presented to Council in June 2017.

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For further information, please contact:

Cheri Davidson
Manager of Communications, Advertising and Marketing
705-324-9411
cdavidson@city.kawarthalakes.on.ca

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