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Transfers

  • Policy - C-163-SS-036- Housing - Transfers (PDF)
  • Application Guide for Internal Transfer (PDF) (Word)
  • Application for Internal Transfer (PDF) (Word)
  • Building Selection Application for KLHHC Properties (PDF) (Word)

Transfer Policy Summary

A household who wishes to move from an Affordable Housing Program (AHP) unit to a Rent-Geared-to-Income (RGI) unit, regardless of the housing provider, are considered external applicants and must apply through the City's Centralized Waiting List System. Their application will be assessed under priority categories, eligibility rules, policies and procedures which apply to the City’s Centralized Waiting List and its system for selecting waiting households.

A RGI household who wishes to move to a unit which is operated by a different housing provider is considered an external applicant and must apply through the City’s Centralized Waiting List System.  Their application will be assessed under priority categories, eligibility rules, policies and procedures which apply to the City’s Centralized Waiting List and its system for selecting waiting households.

A RGI household who wishes to transfer to another RGI unit of the same size, operated by the same housing provider, is considered an internal applicant and will apply through the Housing Providers Internal Transfer List, after residing at the unit for one year.

An AHP household who wishes to transfer to another AHP unit which is operated by the same housing provider is considered an internal applicant and will apply through the Housing Providers Internal Transfer List.

Internal Transfers applications will be assessed by the Housing Provider or Service Manager, depending on the priority type.  Eligible applications will be added to the housing provider’s internal list in the following priority:

  1. Special Priority Transfer
  2. Special Needs Transfer
  3. Over-Housed Transfer - not applicable to an AHP tenant
  4. Urgent Transfer
  5. Regular Transfer

The Residential Tenancies Act, 2007 permits a charge of $250 for an internal move.   Households requesting an internal transfer under the Urgent category or a Regular Transfer will be required to pay a $250 charge upon occupancy of the new unit.  The housing provider reserves the right to waive the $250 in some cases at its sole discretion, for Urgent category transfers.

Types of Transfers:

Special Priority Transfer - If a member(s) of the household is granted special priority status, the member(s) will be added to the internal transfer waiting list in chronological date order.  If the housing provider does not have an appropriate sized unit, the member(s) will be immediately added to the City’s Centralized Waiting List based on unit choices of the member(s) which they are eligible for.  Special priority member(s) will be given priority on the internal waiting list chronologically, based on the date they applied for special priority status.

Special priority tenants can refuse three units while on the internal or centralized list.  Upon refusing the third offer the household will be notified and removed from the list(s).

Special priority transfers are the only transfers where the entire household will not always transfer or move leaving vacant possession of the unit.

Special Needs Transfer – A transfer to a modified unit for those with special needs; tenants must be assessed as requiring the accessibility modifications and/or support services.

Tenants currently occupying a modified unit may also be transferred from the modified unit to a non-modified unit; upon a review of eligibility that confirms that the tenant no longer requires the modification.

Over-Housed Transfer – Is granted when a household is living in a unit which is larger than the largest unit for which they qualify under the occupancy standards.

Urgent Transfer – Granted upon the confirmation of one of the following urgent needs:

  • A household member has a medical condition or permanent disability, and their current unit:
    • Is inaccessible, or
    • Substantially aggravates the condition, or
    • Prevents or substantially increased the cost of treatment

(Documentation is needed)

  • A household member is experiencing a health and safety issue such as:
    • Threatening, or
    • Harassment, or
    • Tenant needs to escape abuse but who have lived with the abuser and therefore do not qualify under special priority

(Documentation is needed)

  • A household member is experiencing a social issue and the housing provider considers a transfer as part of a mediated Landlord and Tenant Board agreement in order to prevent eviction.

Regular Transfer – Is a transfer between one unit to another within the same housing provider’s units.

Am I Eligible for a Transfer?

Any household in “good standing” may ask for an internal transfer after it has lived in a unit for at least one year.

A household is in good standing if:

  • It has not been given an eviction notice in the last six months;
  • It does not owe arrears or any other money to the housing provider
  • It has paid its rent on time for the last six months;
  • It has no history of damage to the unit, disturbing neighbours or harassing staff.

Being in “good standing” does not apply to households granted Special Priority. 

The “good standing” criteria may be waived in part or full at the sole discretion of the housing provider for any other category.

Along with the “good standing” criteria above, all transfer applications are assessed under eligibility rules, policies and procedures which apply including occupancy standards.

Offering the Unit

The housing provider will offer a vacant unit to households on the internal list in the order they appear on the list in compliance with this policy and in accordance with the City’s Policy C 095-SS-013 – “Housing - Selection of Households” (PDF).

The housing provider may exercise discretion in the decision to offer a vacant unit to anyone on the internal list other than special priority and special needs.

A household shall have 24 hours to decide whether to accept the unit.

A household that refuses three offers will be removed from the list(s) upon the refusal of the third offer other than over housed that will lose their RGI subsidy and those not requiring the modifications of the unit which may be subject to a LTB notice and application.

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