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Drinking Water Quality Management Standard

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The Drinking Water Quality Management Standard (DWQMS) was introduced by the Ministry of Environment and Climate Change in response to the recommendations put forth following the Walkerton Inquiry. The Standard  (legislated via The Safe Drinking Water Act, 2002), requires all operating authorities of municipal residential drinking water systems to meet stringent, mandated requirements in the production and delivery of drinking water. Owners must also have an accredited Operating Authority operating their system(s).

In order to meet these regulated requirements, the City of Kawartha Lakes Water and Wastewater Division is responsible for maintaining a Quality Management System (QMS) which adheres to the principles and requirements of the DWQMS. The QMS establishes the programs, policies and controls within an organization in order to the objectives mandated by the DWQMS. Without a successful QMS in place, an operating authority cannot be accredited and without this accreditation, cannot maintain its Municipal Drinking Water Licence.

Currently, the Quality Management System for the Water and Wastewater Division of the City of Kawartha Lakes is in excellent standing with no non conformances identified by a third party auditor. The City continues to meet and surpass all applicable legislation and regulations and remains committed to providing safe and reliable drinking water to the residents, visitors and businesses of Kawartha Lakes.

Please see the included items for more information on the Drinking Water Quality Management Standard and the Quality Management System or contact Julie Henry, Quality Management and Policy Coordinator and designated Quality Management Representative for the Water and Wastewater Division at (705) 324 9411 extension 2391 or via email at

Ontario’s drinking water production safety net has eight components:

  • A source-to-tap focus
  • A strong legislative and regulatory framework
  • Regulated health-based standards for drinking water
  • Regular and reliable testing
  • Swift, strong action on adverse water quality incidents
  • Mandatory licensing, operator certification and training requirements
  • A multi-faceted, compliance improvement tool kit
  • Partnership, transparency and public engagement

The City of Kawartha Lakes is dedicated to developing a high level of trust, commitment and accountability by consistently delivering high quality and safe drinking water to its consumers. Should you have any questions or concerns, please do not hesitate to contact the Water and Wastewater Division at (705) 324 9411 extension 1121.

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